Our Resident FAQ’s
- 1. Why should I rent from your company?
- 2. How do I apply to rent?
- 3. Will I sign a lease?
- 4. What if I have a maintenance request?
1. Why should I rent from your company?
We are a professional, knowledgeable, and courteous property management company. We work very hard to provide the highest quality resident services you'll ever experience.
- We use professional vendors (painters, handymen, plumbers, carpet cleaners, etc) to ensure that your unit is in good condition. We inspect the work performed to ensure that everything is ready before you move in.
- We are available 24 hours a day to handle emergency maintenance repairs.
- We provide detailed Move-in and Move-out Inventory forms for proper documentation of the condition of your rental.
- All deposits that are retained by us are kept in a FDIC insured bank.
- When you sign your lease, you have a meeting with your property manager to go over all parts of the lease to help ensure that everyone is aware of their responsibilities under the lease.
- All our property managers are licensed real estate professionals according to state requirements.
2. How do I apply to rent?
Check out our application guidelines located in our Application Package to be sure you qualify, then complete our application form and submit it to us along with the application fee and holding deposit (10% of first months rent) for the property you want. We'll process it and let you know the results.
Back to top3. Will I sign a lease?
Yes, for most of our properties you will sign a 12 month lease that covers the responsibilities to each other throughout our tenancy. We will go over each part of the lease to ensure you understand it. After your application is accepted, your deposit is received, and your lease is signed, we'll hand you the keys to your home!
Back to top4. What if I have a maintenance request?
ALL non-emergency requests for maintenance in Jackson Group Property Management managed buildings MUST BE in writing in order for us to provide required written language regarding access to your unit.
If you are a tenant in a Jackson Group Property Management property we ask that you please submit a written maintenance request. This can be performed by submitting on of the following forms: Online Maintenance Request Form (via internent) or Written Maintenance Request Form (via US Mail, Facsimile or Drop-Off). If you require maintenance that is NOT an emergency, please complete a maintenance request form and we will process it as soon as possible. Please note that non-emergency maintenance requests are processed on a first come first serve basis. All tenant will receive a confirmation of receipt within 24-48 hours.
Please review our Emergency Procedures Handout and Maintenance Guidleines for any further questions.
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