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Residents

Pay Your Rent Online

Did you know that you can now pay your rent online? It's fast, easy, and secure, so why wait? Below, you'll find some information on how to get started and a few reasons why so many others have already made the switch!

Don’t have an account?

It’s easy! Just let us know you want to pay your rent online and we”ll email you an account activation link. Learn more.

Get Started

Already have an account?

Click the button below to be taken to the Tenant Portal login page.

Log In

Benefits

Once you’ve signed up, you can:

  • View and pay your bills anytime (24/7)
  • View and pay your bills from anywhere (any computer with an internet connection)
  • Set up an automatic payment
  • Sign up for automatic reminder emails
  • Review your payment history

Convenience

Have you ever looked at a calendar and suddenly realized that your rent was due that day? Or worse yet, that it was due a few days ago and that it was now late? With online rent payments, these concerns are a thing of the past. Simply hop on your computer and in just a few minutes, your rent is paid! Or remove all doubt and schedule a payment in advance so your rent is paid automatically. And this is in addition to not having to write checks, address envelopes, or find/buy stamps...

Security

In a world where online financial predators seem more and more common, we understand if you have reservations about entering your bank account information online. But fear not! Your information is password protected and all transactions are both encrypted and securely transmitted.

Submit a Maintenance Request

Please submit your maintenance request. Note that requests are reviewed Monday through Friday from 9:00 a.m. to 5:00 p.m., except for holidays.

Submit a Maintenance Request

Our Resident FAQ's

  1. Why should I rent from your company?
  2. How do I apply to rent?
  3. Will I sign a lease?
  4. What if I have a maintenance request?

1. Why should I rent from your company?

We are a professional, knowledgeable, and courteous property management company. We work very hard to provide the highest quality resident services you'll ever experience.

  • We use professional vendors (painters, handymen, plumbers, carpet cleaners, etc) to ensure that your unit is in good condition. We inspect the work performed to ensure that everything is ready before you move in.
  • We are available 24 hours a day to handle emergency maintenance repairs.
  • We provide detailed Move-in and Move-out Inventory forms for proper documentation of the condition of your rental.
  • All deposits that are retained by us are kept in a FDIC insured bank.
  • When you sign your lease, you have a meeting with your property manager to go over all parts of the lease to help ensure that everyone is aware of their responsibilities under the lease.
  • All our property managers are licensed real estate professionals according to state requirements.

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2. How do I apply to rent?

Check out our application guidelines located in our Application Package to be sure you qualify, then complete our application form and submit it to us along with the application fee and holding deposit (10% of first months rent) for the property you want. We'll process it and let you know the results.

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3. Will I sign a lease?

Yes, for most of our properties you will sign a 12 month lease that covers the responsibilities to each other throughout our tenancy. We will go over each part of the lease to ensure you understand it. After your application is accepted, your deposit is received, and your lease is signed, we'll hand you the keys to your home!

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4. What if I have a maintenance request?

ALL non-emergency requests for maintenance in Jackson Group Property Management managed buildings MUST BE in writing in order for us to provide required written language regarding access to your unit.

If you are a tenant in a Jackson Group Property Management property we ask that you please submit a written maintenance request. This can be performed by submitting on of the following forms: Online Maintenance Request Form (via internent) or Written Maintenance Request Form (via US Mail, Facsimile or Drop-Off). If you require maintenance that is NOT an emergency, please complete a maintenance request form and we will process it as soon as possible. Please note that non-emergency maintenance requests are processed on a first come first serve basis. All tenant will receive a confirmation of receipt within 24-48 hours.

Please review our Emergency Procedures Handout and Maintenance Guidleines for any further questions.

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